Xoá tài khoản & dữ liệu — Tablir

English version

1. Owners — deleting your store

In the Tablir Owner app: Settings → Store info (on a computer: Store information) → scroll to the bottom → Delete store → type your store name → enter Your password → press Delete store to confirm.

This deletes the store. The store is then frozen for 60 days: staff can no longer sign in and customers can no longer place orders (the menu may still be viewable through the QR code until the store is deleted), but nothing is erased yet. During those 60 days you can sign in and press Restore store to bring everything back.

🔴 Signing in alone does not restore it — you must press the button. This is deliberate: otherwise anyone holding your password (or a forgotten phone silently refreshing its session) could revive a store you meant to delete. After 60 days the store and its data on our servers are permanently deleted — orders, payments, payslips, HR records, contracts, and the job of every employee at the store. We do not keep the store’s records after that point. What still remains after that point (see section 5): uploaded photos, the PayOS transaction notifications we received, records of job-ending requests, the referral record and commission ledger if the store came through an affiliate, support conversations that are not yet closed, and the IR Tech platform team’s action log (who did what, to which store or person, with names). Deletion after that point cannot be undone.

⚠️ Keeping the store’s accounting and tax records is your obligation. Before deleting the store, keep your own copy (print, screenshots…) of anything you need.

🔴 This does not delete your Tablir account. Your email and password remain and you can still sign in — you simply no longer have a store. To delete the login identity itself, see section 3 — and the store must go first, the account second.

2. Employees — ending your job at a store

In the Tablir Staff app: My profile → Request account deletion → add a reason if you want (optional) → Send request. Your store owner approves the request; your job at that store is then disabled immediately and deleted after 90 days. The record of the request itself (your name, the reason you typed, the owner’s note, the outcome) is kept as an audit trail and is not deleted — even after the job, the store or your Tablir account is deleted.

🔴 The in-app button is called “Request account deletion”, but what it ends is the JOB. After the owner approves, your Tablir account still exists: your email and password are not deleted and you can still sign in — even after the 90 days, at which point you are simply a person with no store. That is deliberate: the login is yours, not the store’s. Once the job has ended you sign in with your email and password, or with Google/Apple if that account uses the same email as your Tablir account (or you have signed in to Tablir with it before). “Forgot password”, however, may not work once you no longer have a job at any store, so keep your password. To delete the Tablir account itself, see section 3.

⚠️ Save your payslips before submitting: your job at the store is locked as soon as the owner approves, and from that moment that store’s payslips can no longer be opened in the app. Keep your own copy (screenshot, print…) of any payslip you need. If you simply leave the job without requesting deletion, the same applies: when the owner records that you have left, your job at the store is locked immediately and deleted after 90 days; your Tablir account remains and you can sign in with your email and password (keep your password — see above). From the moment the job is locked you can no longer open that store’s payslips in the app — the two situations are the same in this respect, so save your payslips before you leave.

Ending a job needs the owner’s approval because it is a staffing decision for the store. Ending a job does not delete the store’s records — attendance and payslips remain until the store is deleted (section 5). If your owner does not respond, use the email route in section 4 — we handle it directly.

3. Deleting your Tablir account

This deletes your login identity on Tablir — your email and password — rather than one job. Nobody approves it and it cannot be undone: there is no owner sign-off and no waiting period in which to change your mind.

• It ends every job you hold, at every store — not just the one you currently have open.
• Your sign-in email and password are deleted. After that you cannot sign in again with this account; returning to Tablir needs a new account — register afresh and obtain a new invitation code, or have a store owner create one for you when adding your staff profile. Copies of your email and phone number (along with your address, date of birth, ID number…) in each store’s HR records remain until that store is deleted (section 5); if your store came through an affiliate, the referral record still keeps the owner’s email and phone number.
• The link to your Google or Apple account (the identifier used for sign-in) is deleted at the same time. Your consent record for the Terms of Use and the Privacy Policy is kept as evidence, but the IP address and browser/app (user agent) in it are deleted at once; the rest (version, time, channel) is no longer linked to the account (section 5).
• The store’s records stay. Orders you processed, attendance and payslips are the store’s books (section 5). Your name survives in them only as a snapshot taken at the time of the transaction.
• We require you to confirm your identity first — with your password, or by signing in again with the provider you use (Google, for example) — so that someone who borrows your phone cannot delete your account.

⚠️ Save your payslips first. Once deleted, you can no longer open them in the app.

🔴 If you are a store owner: while you are the only owner of an active store, we will not delete your Tablir account yet — that store would be left with nobody able to administer it, not even to approve requests from its own staff. Delete the store first (section 1). Once the store is frozen you can delete your Tablir account straight away — but after that nobody is left to press Restore store. If you want to keep that way back, wait until the 60-day freeze ends before deleting the account. If the store has two or more owners, this does not apply.

How to do it: in the Tablir Staff app, open My profile → Delete your Tablir account. The Tablir Owner app does not yet have a dedicated button for this — email us as described in section 4 and state clearly that you want your Tablir account deleted, not just your job at one store.

4. No longer have the app? Email us

Email contact.irteam@irtech.vn with the subject “Tablir account deletion request”, from the address registered with Tablir (that is how we verify you), and include: your full name, registered email, registered phone, your store name, whether you are an owner or an employee, and whether you want to end your job at one store, delete your Tablir account, or delete the whole store — three different things, see sections 1–3. We respond within 2 working days and complete the deletion within 20 days (up to 30 days where a third party must be involved). Within that time, deleting a Tablir account or a store by email is completed in full — the IR Tech team deletes it directly, without the 60-day freeze; for ending a job, the job is locked within that time and deleted for good on the timeline in section 2. If the request does not come from the registered address we will ask for more proof first.

5. What is deleted · what is kept · for how long

6. Timeline at a glance

We do not sell personal data — see our Privacy Policy.

7. Contact

Provided by: CÔNG TY TNHH IR TECH
Email: contact.irteam@irtech.vn · Phone: +84 968 534 201
Address: 93 To Hien Thanh Street, Hai Ninh Ward, Ha Tinh Province, Vietnam · Last updated 2 October 2026.