Điều khoản sử dụng — Tablir

English version

Last updated: 2 October 2026 · Provided by CÔNG TY TNHH IR TECH ("we", "IR Tech").

1. What Tablir is, and what it is not

Tablir is an operations tool for restaurants and food businesses: menu, table map and QR ordering, order queue, inventory, shifts, attendance, payroll and reports.

Tablir is not an accounting, auditing, tax-advice or employment-law-advice service. The figures Tablir produces — wages, overtime, deductions, revenue — follow from the data and settings you enter. Checking that they are correct, and complying with employment, tax and accounting law, remains yours to do.

IR Tech does not hold your money and does not make payments on your behalf.

2. Your Tablir account

A Tablir account belongs to a person, not to a store. One person uses one account, and that account follows you from workplace to workplace.

An email address and a phone number are required and must be ones you actually use — email is how you recover your password.

In both apps you can sign up with an email address, or with a Google or Apple account. Signing up with Google or Apple still requires a phone number (and a store name, if you sign up as a store owner). An account created this way has no password until you set one; to get one, use Forgot password.

If you sign up with Apple and choose Hide My Email: we receive only the hidden address Apple issues, not your real email, so you may be unable to recover your account — the app will warn you about this. You may enter an email address of your own (optional); if you do, you must verify it with a code sent to that address, and it then becomes your sign-in email.

The sign-up screen has two separate consent boxes — one for these Terms of Use, one for the Privacy Policy. Both start unticked, and you must tick both to sign up. We keep a record of that consent — details are in the Privacy Policy.

If your account has no consent record yet — for example, one a store owner created when adding you as staff — the app will ask for your consent the first time you sign in. Until you consent, you can only sign out, delete your Tablir account or message the support team; no other features are available.

You must be 16 or older. Tablir is a business operations tool and is not intended for children.

You are responsible for everything done under your account. Do not share your password and do not let several people use one account — attendance, payslips and the action log are all tied to the account, so sharing one destroys your own evidence.

Leaving a store does not delete your Tablir account. Deleting the account is a separate action — see the Account & data deletion guide.

3. Stores, roles and permissions

A store owner creates the store and invites people to work in it; the owner or a manager grants each person their role and permissions.

One person may work at several stores at once. Permissions in one store do not carry over to another.

A store owner may end someone's workplace at the store — when letting that person go, or when approving that person's own deletion request. The workplace is locked immediately and deleted after 90 days; a session already open on a device may keep working for up to 15 more minutes. Once it is locked, the person can no longer see the store's data, including their own payslips from that store — so save your payslips before you leave or before you send a deletion request. This does not delete that person's Tablir account. A store owner can also suspend the sign-in of someone who still works at the store; if it is not lifted within the same period stated above, that workplace is likewise deleted for good, as when someone leaves.

4. Who is responsible for which data

Tablir holds four groups of personal data, and responsibility differs for each:

If you are a store owner: you confirm that you have a lawful basis to collect your staff's and customers' data and to enter it into Tablir — including consent where the law requires it — and that you enter only what running the business needs. You will not use Tablir to monitor staff beyond their work; location is recorded only at the moment of a clock-in, never continuously.

If you are an employee: your HR record at a store is managed by that store, so requests to correct or delete that part go to the store. Your Tablir account is yours, and you can delete it yourself: in the Tablir Staff app, go to My profile → Delete your Tablir account; if you no longer have any workplace, the Delete your Tablir account button is right on the first screen you see after signing in. The Tablir Owner app does not have this button yet, so a store owner sends the request by email as described in the Account & data deletion guide. If you are the only owner of a store that is still active, you must delete the store first.

What data is collected, why, and who it is shared with is set out in the Privacy Policy.

5. Plans and payment

Each store has a service plan and a billing status recorded by IR Tech. A newly self-registered store has no trial period: the store's management dashboard stays locked until the owner chooses a plan and IR Tech activates it after confirming payment.

The current plans, limits and prices are shown inside the Tablir app, on the plan selection screen. We deliberately do not repeat prices here: two copies of a number will drift apart, and the one in the app is the one in force.

Tablir does not currently charge for plans inside the app. Payment for a plan is agreed and made directly with IR Tech; the app only records the plan and its status.

If a plan is not activated or has lapsed, the store's management features may be locked until it is activated again. Data already in the system is not deleted for this reason.

The payment features inside Tablir exist to record a store's customer orders (cash, bank transfer, and bank transfer/QR through PayOS into each store's own account). That is a transaction between the store and its own customer; IR Tech is not a party to it and does not hold its funds.

6. What you may and may not do

You may use Tablir for your own lawful business.

You may not:

• use Tablir for anything unlawful, or enter data you have no right to enter;
• try to reach another store's or another person's data, probe for vulnerabilities, or get around permissions and plan limits;
• reverse-engineer, decompile or copy the software to build a competing product;
• harvest data in bulk by automated means outside the interface and APIs you are given;
• overload or destabilise the service for other users;
• resell, rent out or share your access with a third party without an agreement with IR Tech.

7. Referral partners

For those in the referral partner programme: commission is recorded when the service plan of a store you referred is approved.

To be paid, a partner supplies payout details (bank, account number, account holder) and identity or tax information where the law requires it. That data is handled under the Privacy Policy.

Commission may be withheld or reclaimed if a referral is fraudulent, is a self-referral, or if the referred store cancels its plan and is refunded.

8. Availability and limitation of liability

We work to keep Tablir running continuously, but we do not promise the service will never be interrupted. There will be maintenance, upgrades, and occasionally faults at our infrastructure providers. Where we know in advance, we tell you in advance.

We back up data daily. Even so, for data that matters to you — payroll, reports, records — you should keep your own copy (print it, take screenshots…); the app does not yet have a button to export payroll or reports. Keeping the store's accounting and tax records is the store owner's obligation: a store's data is deleted together with the store (see section 9), so save what you need before deleting the store.

To the extent Vietnamese law allows, IR Tech's total liability to you in any case will not exceed what you paid IR Tech for Tablir in the 12 months before the event giving rise to the liability. This limit does not apply to harm caused by our wilful misconduct, to life and health, or where the law does not permit a limit.

9. Suspension and termination

You may stop using Tablir at any time. If you delete your Tablir account, your email and password are deleted immediately and all your workplaces close at the same time — there is no freeze period, no one approves it, and it cannot be undone.

If a store owner deletes a store, the store is frozen for 60 days; during that time the owner can bring it back with the Restore store button. After 60 days the store and its data — orders, payments, payslips, staff records, contracts, and the workplace of every staff member at the store — are permanently deleted. Some records are not deleted with the store: the PayOS transaction notices sent to IR Tech's server, the records of requests to end a workplace, the referral record and commission ledger if the store came through a referral partner, conversations with the support team, and the IR Tech platform team's action log — see section 4 of the Privacy Policy. Photos uploaded for the store, including staff portrait photos, may also remain in photo storage. The Tablir accounts (email, password) of the owner and of the staff are not deleted. An owner can delete their account as soon as the store is frozen, but if you are the store's only owner, once your account is gone no one can press Restore store any more; to keep a way back, wait until the 60 days are over before deleting the account. Details are in the Privacy Policy; the steps are in the Account & data deletion guide.

Whether you delete your account or a store, data removed from the live system still remains in the daily backups on the server for up to about 10 days, and is then overwritten.

We may suspend or end access if you seriously breach these terms, use Tablir unlawfully, harm the system or other users, or if the store's plan is no longer in force. Except in an emergency or where a competent authority requires it, we give notice and a reason first so you have a chance to put it right.

10. Changes, governing law and contact

When something changes materially, we give at least 30 days' notice in the app or by email. When IR Tech materially changes these terms or the Privacy Policy, the app will ask you to accept the new version. If you do not agree, you may stop using Tablir and delete your Tablir account. Minor changes — wording fixes and clarifications — do not ask you again.

These terms are governed by the law of Vietnam. Disputes are to be settled by negotiation first; failing that, by a competent court in Vietnam.

Provided by: CÔNG TY TNHH IR TECH
Email: contact.irteam@irtech.vn · Phone: +84 968 534 201
Address: 93 To Hien Thanh Street, Hai Ninh Ward, Ha Tinh Province, Vietnam